We understand that it can be hard to order a product sight unseen. We're so confident in our products that's we offer a no questions asked 90-Day Money Back Guarantee.
We guarantee that if, within 90 days, you are not completely satisfied with your order we will take it back - no questions asked. We want our customers to be passionate about our products and know that they can buy with complete confidence that you are getting something you are guaranteed to love.
1. To be eligible to claim a refund, individuals must have purchased a Treehouse Hammocks product from www.treehousehammocks.com between 9.00am AEST 1 August 2019 and 11.59pm AEST on 31 December 2020.
2. On the day your order is delivered, email a customer care representative at firstname.lastname@example.org a blank email with the subject header "90 Day Money-Back Guarantee".
3. Trial our products for at least 70 Days from date of purchase, but for no more than 90 days.
3. If you are not completely satisfied by the performance of our products, email a customer care representative via the same email chain sharing your review and money-back request.
4. Once approved, return the product (in its original packaging) via a trackable mail service to the address provided by our customer care representative.
5. Incomplete, indecipherable or illegible claims will be deemed invalid. Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.
6. Once returned, your purchase price will be refunded to you.
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